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Our Guarantees and Policies |
First, let's make something completely clear - we offer a 100% money back guarantee, and there is never a risk when ordering from Ocean's Bridge. |
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Furthermore, we guarantee: |
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You'll be treated politely and respectfully. We are a small company, not some faceless corporation, and you can expect a high level of personal service. |
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We'll do our best to make sure you're completely satisfied with the painting. And, on the odd occasion we don't get it quite right, you get your money back - in full. |
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Any purchase from Ocean's Bridge is secure - we use a very well known and respected credit card processor and your transaction is 100% safe. Furthermore, our site is hosted on a dedicated, highly secure and constantly monitored server. |
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When shopping with us, you are protected by a triple-tier guarantee:
Firstly, we send photos of all completed paintings to you to review and comment upon. Any changes requested are made so at no extra cost. If, in the event you are still unhappy with the painting after several rounds of improvements we would refund the order. Secondly, if in the unlikely event the painting was approved based on the photos but found to be unsatisfactory upon receipt, the painting can be returned to our European or Kentucky office for a full refund. We say “unlikely” as the photos rarely do the paintings justice, and customers are nearly always much more pleased with the painting than they expected to be from viewing the photos.
Finally, if we failed to honor either of the first two guarantees (we would of course honor them, but don't expect you to just take our word for it) the credit card processor would refund your money - they have to protect our customers' rights in order to keep their status as a processor. In addition, your credit card company would be able to reverse the charge if you asked them (and had grounds) to do so. This is called a Chargeback and we're proud of our 100% clean record, with the few chargebacks we've had being the result of miscommunication between customer and credit card company, later reversed. We ALWAYS honor our guarantees! |
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All of us here at Ocean's Bridge share the same goal of making sure our customers get that they want and deserve. That's why we go to such great lengths to ensure your experience is an enjoyable one. Here are a few examples: |
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| We take photos of every stage of the painting's creation, and are happy to share these. |
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| Every FINISHED painting will be photographed and reviewed by you, the customer, before we declare it ready to send. We're creating the painting for you, after all! |
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| We use the best shippers in the business (UPS), and chose our packaging with great care. If the painting does arrive damaged, guess what? We'll replace it. |
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| Our artists are all highly talented and experienced. Nevertheless, we still make sure the RIGHT artist for your particular project does the painting |
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| We fiercely protect our customers' rights and data. We won't sell or pass on any customer details to a third party. Our site, also, is secure, and is constantly being monitored to make sure it remains that way. |
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Returns & ShippingLearn more about our customer service policies.
Contact Ocean's BridgeHave a question, feedback or a complaint. Let us know.
