Our Guarantees and Policies

We accept most credit cards, including Visa, MasterCard, American Express, Discover, and Diner's Club International. Orders can be made online through our site or over the phone.

We also accept PayPal, Wire Transfer (for larger customers), and occasionally checks in certain situations.

Remember, all orders with us come with a money back guarantee. Furthermore, the security of orders placed with Ocean's Bridge is our highest priority. 2checkout.com is the vendor that will process your card and the name that will appear on your credit card bill. 2checkout processes hundreds of millions of dollars each year and is recognized by banks and credit card companies as being safe, secure and reliable.

Phone orders are processed by Authorize.net, and billing will be under the name of Manor Abbey LLC.

If you prefer to fax in your order, a Printable Form is available by selecting the "Fax Payment" method during the checkout process. Orders can also be placed by telephone, through our Kentucky or UK offices.

Our standard processing time for all orders is approximately 14 - 21 business days. Some paintings – larger or very complex pieces, for example, or those with very thick texture – might take longer to complete. Please let us know if you have a deadline to meet.

Our international shipping is free, but this does not include applicable import duties or taxes that are due upon entry into the destination country. If the destination country imposes import duties and/or taxes, the customer is responsible for their payment. The good news is, the vast majority of our customers do not have to pay any such charges, with the exceptions being those in Italy (occasionally) and in Australia, where some have to pay a quarantine inspection charge.

We use the very best we can. Prior to shipping, your order will be wrapped in light plastic and then placed in a very durable shipping tube for protection. Framed paintings will be sent in a specially designed box (we had a lot of fun creating and testing the design of the box, believe me!).

The short answer is, we’ll take care of it. When packages are delivered damaged we’ll need you to inform the courier (UPS) at your end, so they can process the complaint. But, as far as your painting is concerned, if it was damaged beyond repair or lost in transit (both rare occurrences, thankfully), we’d immediately dispatch a replacement (or paint a new one for you if it was not one we had in stock).

As per our guarantee, we’ll refund your money. First you need to contact us and tell us you wish to return the painting. We’ll give you the right address (European office for European customers, US office for the rest of the world) and you can mail the package to us, with your order number or name printed clearly on the outside of the package. As soon as we receive it, we’ll process the refund.

A note re paintings that are damaged before being returned to us - we gladly accept any returns that follow the above return guidelines. However, art products are very delicate, meaning you need to take measures to ensure the items are returned undamaged. If we do receive a damaged item as a return and we are unable to re-enter the item into our inventory, then we can offer you the option of the following remedies:

1) We can return the items(s) to you at no further charge.

2) We can refund you 50% of the purchase price of the items(s)

We don't sell prints, only paintings, handmade in the traditional way by a real artist. You can see examples of how the paintings are made in the “About…the creative process” section.

All the paintings on our site are either in the public domain (no longer protected by copyright) or being sold under license, meaning you need not worry about infringing on copyright.

Absolutely! We do this sort of thing on a daily basis. Please see our Request a Painting section for details and some examples of just how good these paintings can be.

Shipping for normal orders is free, and there is no restriction on country. However, we have different options available for wholesale customers, who may wish to buy in bulk or by the container-load.

Discount depends on the amount being bought and also on the quality level desired. High quality paintings (our standard) are naturally more expensive than the medium quality preferred by some large wholesalers. For more information please contact us.

We are only able to offer stretching / mounting and gallery wraps to our US customers at the moment. We can, however, offer framed or unframed paintings to customers both in and outside the US.

We unfortunately do not offer art valuation services. Nor do we help identify paintings, assist students with homework, or buy art

Payment, except for certain bulk buyers, is made in full at the time of ordering. There are several reasons for this.

The first is that on occasion we are unable to accept a customer's credit card for some reason, possibly due to bank error or the card failing security checks. Before beginning work on a painting or sending a stock painting out we need to verify that the purchase will go through.

The second reason is that we are painting specifically for you, the customer. If you ordered a portrait, for example, but later didn't have the funds available to pay, we'd be left out of pocket as a portrait from a photo is only going to be appealing to the person it was painted for.

Finally, please bear in mind that all online transactions (such as at Amazon.com for example) work in the same way, with payment being made at the time the order is placed. However, as always, any purchase with Ocean's Bridge is covered by a money back guarantee, so your money is never at risk.

Process photos and even photos of the finished painting rarely do the actual art justice. The simple face is our paintings always look better in person than they do in a photo, which as well as lacking the impact of a genuine oil painting in all its glory also suffer with color and even detail distortions from the photography. However, the photos do serve a useful role in quality control as they enable customers to see if there are any problems with the painting that need to be fixed. If so, we make revisions (as many as necessary) at no extra cost. Again, PLEASE remember that photos do not accurately portray the painting. We are in the same place as the paintings, alongside the artists, and can let you know when the problems are real or just a result of photography. Oh, and in case you suspect that we’d tell you the painting looked fine just so we could send it out, remember that with a money back guarantee we’d be even more out of pocket if you received the painting but didn’t like it – we would have paid for the shipping! You can rely on us to be completely honest about the state of a painting here in the studio, and how representative the photography is.

The artists are all experienced, talented individuals, most of which have graduated from college or university. They tend to specialize in a particular style or area, such as impressionism or portraiture. For example, one of the artists here does wonderful highly detailed town or building paintings but can't do a Monet to save his life! For more info see - About our artists

Ocean's Bridge has offices in Europe, North America and Asia. We aim to be contactable 24 hours a day! Emails are nearly always responded to within 24 hours. If not, feel free to try again – it may have gone astray.

As a rule we don't ask the artists to sign the painting. However, they are more than willing to do so just let us know if you’d like a signature.

We do, and will be adding much more in the coming months. Watch this space

Although our largest standard size is 48 by 72 inches, we often paint in sizes even larger than that. The record to date is a painting 20+ feet long.

Yes, please feel free to request any size you want. We recommend that the size chosen matches reasonably closely to the original in terms of height / width ratio, but we can crop or do “detail” (paintings of a part of an original, such as the hands touching from Michelangelo's Creation of Adam) if customers wish. The artists are extremely flexible, and will be happy to work to your specifications.

The sizes shown on our site are meant only as a general guideline, and are not suitable for all paintings. A lot of Gustav Klimt's paintings, for example, are very tall and thin, with a height ratio of 3:1. In cases like these we recommend the customer change the size to one more suitable. So, instead of 24 by 36 inches, we might recommend 14 by 42 or 16 by 48 inches instead

Yes, many of our customers turn old and damaged photographs into beautiful portraits. Such details can be added as color or even corrections to parts of the photographs that are damaged. Although we do prefer as clear photographs as possible to work with, in cooperation with our customers we have created some excellent art work from some very poor, old photographs. If the photo is too damaged, it may help to provide other images to help with details.

Many of our customers send in extra photos solely to provide details and clarity that may be missing in the main photograph to be rendered into an oil painting. This is very helpful to our artists and helps to assure that the end result is as close to perfect as possible. Many customers also send in extra photos to have details added.

Yes, if you send us a good image of any painting our artists can reproduce it for you.

Part of the beauty of having an oil portrait commissioned is that you can customize it in ways limited only by your imagination and the images you can provide. We have painted many portraits for customers who combined elements of different photos or, quite often, photographs with other classical oil paintings. You can remove details from a photo as well, to create the ideal moment captured in a beautiful work of art.

The cost of your portrait includes everything involved in making a beautiful portrait and having it sent safely to you. Shipping, insurance and all other costs are included and you will not be asked to pay any further fees. (Please not there may be some extra fees if major revisions are required which differ from your initial instructions and/or photos sent to us…but these cases are the exception.)

We do, and are always keen to hear from new ones. Please contact us for more information.

Visitors are welcome to our Kentucky customer service and framing facility. However, we would appreciate it if you could make an appointment first – it not open to the public in the same way a gallery would be.

We can by contacted by phone, fax, letter, email or live chat.