Are there International import duties?
Our international shipping is free, but this does not include applicable import duties or taxes that are due upon entry into the destination country. If the destination country imposes import duties and/or taxes, the customer is responsible for their payment. The good news is, the vast majority of our customers do not have to pay any such charges, with the exceptions being those in Italy (occasionally) and in Australia, where some have to pay a quarantine inspection charge.

The short answer is, we'll take care of it. When packages are delivered damaged we'll need you to inform the courier (UPS) at your end, so they can process the complaint. But, as far as your painting is concerned, if it was damaged beyond repair or lost in transit (both rare occurrences, thankfully), we'd immediately dispatch a replacement (or paint a new one for you if it was not one we had in stock).