Frequently Asked Questions about Ordering
1.What are my Payment Options?
We also accept PayPal, Wire Transfer (for larger customers), and occasionally checks in certain situations.
Remember, all orders with us come with a money back guarantee. Furthermore, the security of orders placed with Ocean's Bridge is our highest priority. Authorize.net is the vendor that will process your card and the name that will appear on your credit card bill. Authorize.net processes hundreds of millions of dollars each year and is recognized by banks and credit card companies as being safe, secure and reliable.
Phone orders are processed by Authorize.net, and billing will be under the name of Manor Abbey LLC.
If you prefer to fax in your order, a Printable Form is available by selecting the "Fax Payment" method during the checkout process. Orders can also be placed by telephone, through our Kentucky or UK offices.
|2.What is delivery time?
Our standard processing time for all orders is approximately 14 - 21 business days. Some paintings – larger or very complex pieces, for example, or those with very thick texture – might take longer to complete. Please let us know if you have a deadline to meet.
|3.When do we pay for the paintings?
Payment, except for certain bulk buyers, is made in full at the time of ordering. There are several reasons for this.
The first is that on occasion we are unable to accept a customer's credit card for some reason, possibly due to bank error or the card failing security checks. Before beginning work on a painting or sending a stock painting out we need to verify that the purchase will go through.
The second reason is that we are painting specifically for you, the customer. If you ordered a portrait, for example, but later didn't have the funds available to pay, we'd be left out of pocket as a portrait from a photo is only going to be appealing to the person it was painted for.
Finally, please bear in mind that all online transactions (such as at Amazon.com for example) work in the same way, with payment being made at the time the order is placed. However, as always, any purchase with Ocean's Bridge is covered by a money back guarantee, so your money is never at risk.
|4.What happens if I don't like the photos you send of the painting?
Process photos and even photos of the finished painting rarely do the actual art justice. The simple face is our paintings always look better in person than they do in a photo, which as well as lacking the impact of a genuine oil painting in all its glory also suffer with color and even detail distortions from the photography. However, the photos do serve a useful role in quality control as they enable customers to see if there are any problems with the painting that need to be fixed. If so, we make revisions (as many as necessary) at no extra cost. Again, PLEASE remember that photos do not accurately portray the painting. We are in the same place as the paintings, alongside the artists, and can let you know when the problems are real or just a result of photography. Oh, and in case you suspect that we'd tell you the painting looked fine just so we could send it out, remember that with a money back guarantee we'd be even more out of pocket if you received the painting but didn't like it – we would have paid for the shipping! You can rely on us to be completely honest about the state of a painting here in the studio, and how representative the photography is.
|5.Can I order in non-standard sizes?
Yes, please feel free to request any size you want. We recommend that the size chosen matches reasonably closely to the original in terms of height / width ratio, but we can crop or do “detail” (paintings of a part of an original, such as the hands touching from Michelangelo's Creation of Adam) if customers wish. The artists are extremely flexible, and will be happy to work to your specifications.