Questions About Shipping

1.What is the delivery time?
Our standard processing time for all orders is approximately 14 - 21 business days. Some paintings – larger or very complex pieces, for example, or those with very thick texture – might take longer to complete. Please let us know if you have a deadline to meet.
2.How sturdy is your packaging?
We use the very best we can. Prior to shipping, your order will be wrapped in light plastic and then placed in a very durable shipping tube for protection. Framed paintings will be sent in a specially designed box (we had a lot of fun creating and testing the design of the box, believe me!).
3.What happens if the painting IS damaged when I receive it? Or if the painting goes missing before it reaches me?
The short answer is, we'll take care of it. When packages are delivered damaged we'll need you to inform the courier (UPS) at your end, so they can process the complaint. But, as far as your painting is concerned, if it was damaged beyond repair or lost in transit (both rare occurrences, thankfully), we'd immediately dispatch a replacement (or paint a new one for you if it was not one we had in stock).
4.What happens if I don't like the photos you send of the painting?
Process photos and even photos of the finished painting rarely do the actual art justice. The simple face is our paintings always look better in person than they do in a photo, which as well as lacking the impact of a genuine oil painting in all its glory also suffer with color and even detail distortions from the photography. However, the photos do serve a useful role in quality control as they enable customers to see if there are any problems with the painting that need to be fixed. If so, we make revisions (as many as necessary) at no extra cost. Again, PLEASE remember that photos do not accurately portray the painting. We are in the same place as the paintings, alongside the artists, and can let you know when the problems are real or just a result of photography. Oh, and in case you suspect that we'd tell you the painting looked fine just so we could send it out, remember that with a money back guarantee we'd be even more out of pocket if you received the painting but didn't like it – we would have paid for the shipping! You can rely on us to be completely honest about the state of a painting here in the studio, and how representative the photography is.