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Frequently Asked Questions

Our standard processing time for all orders is approximately 14 – 21 business days. Some paintings – larger or very complex pieces, for example, or those with very thick texture – might take longer to complete. Please let us know if you have a deadline to meet..

All the paintings on our site are either in the public domain (no longer protected by copyright) or being sold under license, meaning you need not worry about infringing on copyright.

The artists are all experienced, talented individuals, most of which have graduated from college or university. They tend to specialize in a particular style or area, such as impressionism or portraiture. For example, one of the artists here does wonderful highly detailed town or building paintings but can’t do a Monet to save his life!

Part of the beauty of having an oil portrait commissioned is that you can customize it in ways limited only by your imagination and the images you can provide. We have painted many portraits for customers who combined elements of different photos or, quite often, photographs with other classical oil paintings. You can remove details from a photo as well, to create the ideal moment captured in a beautiful work of art.

Although our largest standard size is 48 by 72 inches, we often paint in sizes even larger than that. The record to date is a painting 20+ feet long.


As per our guarantee, if you are unhappy with the painting we will refund your money. If you receive the painting but are dissatisfied please contact us and tell us you wish to return the painting. We will then give you the right address (European office for European customers, US office for the rest of the world) and you can mail the package to us with your order number or name printed clearly on the outside of the package. As soon as we receive it, we’ll process the refund.


If the paintings are damaged when you receive them please let us know immediately. From time to time parcels are damaged during shipping, and when that is the case we replace the painting.
If returning a painting please take care to ensure it is well packaged

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Don’t hesitate to contact us – we would love to hear from you. Whether you need help locating a hard-to-find painting, information about the background of a painting you like, or just suggestions for a planned purchase, drop us a line.

Contact Us: 1-877-275-9249

14525 SW Millikan Way #15620, Beaverton, OR, 97005-2343, USA

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