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Trying to find out the status of your painting or giclee print? Contact us today to find out what is happening.

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Any questions or concerns? Let us know and we will get back to you within 8 hours.

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Can’t find a painting on our siteor would you would like something different. Let us know.

Frequently Asked Questions

What is the delivery time?

Our standard processing time for all orders is approximately 14 – 21 business days. Some paintings – larger or very complex pieces, for example, or those with very thick texture – might take longer to complete. Please let us know if you have a deadline to meet..

What about copyright?

All the paintings on our site are either in the public domain (no longer protected by copyright) or being sold under license, meaning you need not worry about infringing on copyright.

Who are the artists?

The artists are all experienced, talented individuals, most of which have graduated from college or university. They tend to specialize in a particular style or area, such as impressionism or portraiture. For example, one of the artists here does wonderful highly detailed town or building paintings but can’t do a Monet to save his life!

Can I send in more than one photo to be combined into one oil portrait?

Part of the beauty of having an oil portrait commissioned is that you can customize it in ways limited only by your imagination and the images you can provide. We have painted many portraits for customers who combined elements of different photos or, quite often, photographs with other classical oil paintings. You can remove details from a photo as well, to create the ideal moment captured in a beautiful work of art.

What's the biggest size you do?

Although our largest standard size is 48 by 72 inches, we often paint in sizes even larger than that. The record to date is a painting 20+ feet long.

What happens if the painting is damaged when I receive it? Or if the painting goes missing before it reaches me?

WE GUARANTEE EVERY PAINTING COMING OUT OF OUR STUDIO!

As per our guarantee, if you are unhappy with the painting we will refund your money. If you receive the painting but are dissatisfied please contact us and tell us you wish to return the painting. We will then give you the right address (European office for European customers, US office for the rest of the world) and you can mail the package to us with your order number or name printed clearly on the outside of the package. As soon as we receive it, we’ll process the refund.

NOTE

If the paintings are damaged when you receive them please let us know immediately. From time to time parcels are damaged during shipping, and when that is the case we replace the painting.
If returning a painting please take care to ensure it is well packaged

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Contact Us

Don’t hesitate to contact us – we would love to hear from you. Whether you need help locating a hard-to-find painting, information about the background of a painting you like, or just suggestions for a planned purchase, drop us a line.

Contact Us: 1-877-275-9249

14525 SW Millikan Way #15620, Beaverton, OR, 97005-2343, USA
Email: [email protected]